Frequently Asked Questions
Everything you need to know about your SP Connect shopping experience.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Do you offer international shipping?
Currently, we ship to select international destinations. Shipping costs and delivery times vary by country and are calculated at checkout.
How can I contact customer support?
Our dedicated support team is available via email at support@spconnect.com or through our live chat feature from 9:00 AM to 5:00 PM EST, Monday through Friday.